Month: May 2014

  • What and When to Automate?

    This post springs out of a Twitter conversation with Marc Burgauer and Kim B. They will also be sharing their thoughts on what and when to automate (here and here, respectively). My simple answer is that automation is most valuable when it can provide rapid feedback into the decisions people make. When the question came […]

  • Making Sense of “The Good, the Bad, and the Ugly”

    I recently attended a Cynefin and Sense-Making Workshop given by Dave Snowden and Michael Cheveldave of Cognitive Edge. It was an excellent course and a useful introduction to how to apply concepts from complex adaptive systems, biology, and anthropology to better understand human approaches to problem solving. The Cynefin framework is an elegant expression of […]